George Dilthey

About

I’m reimagining customer support by moving away from traditional reactive models to build consultative, creative, and genuinely helpful teams. With years of experience in customer-facing roles, I’m passionate about setting a new standard for support, making it a core part of what drives success for both businesses and their customers. Prior to leading the support team at Clay, I built support from the ground up at an early-stage startup and spent over five years in the web analytics space. During that time, I had the privilege of working with some of the world’s largest arts organizations, combining my technical expertise with my deep appreciation for the arts to deliver solutions that made an impact. Outside of work, I’m a cellist and Board Member with the Greenwich Village Orchestra, and I credit my time in the arts for shaping my creative approach to problem-solving.

Company history

1. 
   Lincoln Center for the Performing ArtsMarketing Services Coordinator2017-07 – 2018-07 · 1y
2. 
   Skidmore CollegeAssistant Event Coordinator2014-05 – 2016-05 · 2y
3. 
   Lincoln Center for the Performing ArtsEmail Marketing Associate2018-07 – 2019-01 · 6 mo
4. 
   Lincoln Center for the Performing ArtsLincoln Center Festival Coordinator2016-09 – 2017-08 · 11 mo
5. 
   Greenwich Village OrchestraBoard Member2018-01 – present · 8y 7mo
6. 
   Lincoln Center for the Performing ArtsHouse Seat Ticket Coordinator2016-05 – 2016-09 · 4 mo
7. 
   MutinyTeam Lead, Product Support2023-10 – 2024-03 · 5 mo
8. 
   Greenwich Village OrchestraPresident Of The Board2020-06 – 2023-06 · 3y
9. 
   acKnowledgeWeb Analytics Strategist2020-09 – 2022-12 · 2y 3mo
10. 
    Skidmore CollegeSupervising Usher2013-09 – 2016-05 · 2y 8mo
11. 
    Skidmore CollegeHead Student Ambassador2012-12 – 2016-05 · 3y 5mo
12. 
    ClayHead of Support2024-04 – present · 2y 4mo
13. 
    MutinyTechnical Support Lead2022-12 – 2023-10 · 10 mo
14. 
    ClayGTM Engineer2024-03 – 2024-04 · 1 mo
15. 
    Greenwich Village OrchestraActing Executive Director2020-03 – 2020-06 · 3 mo
16. 
    Capacity InteractiveAnalyst2019-01 – 2019-05 · 4 mo
17. 
    Capacity InteractiveSenior Analyst2019-05 – 2021-04 · 1y 11mo

Skills

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