Matt Jones

Energetic Builder | Ex-MuleSoft (Salesforce), Atlassian, Oracle | GTM Architecture & Automation

Oracleex-Salesforceex-Atlassian

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I build automation systems and solve technical problems at the intersection of customer and revenue Customer-facing technical specialist with nearly two decades at enterprise software vendors.

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Spent the first decade as a senior escalation point for enterprise customers at Sun Microsystems, TIBCO, Atlassian and MuleSoft: the engineer brought onto the call when production was down, responsible for solving the problem and for making sure its urgency was understood on both sides. The years since have gone into making the case for the systems customer-facing organisations run on, winning the stakeholder backing to build them, then delivering: SaaS platform migrations and consolidations, and production Java services running against LLM APIs before that was common practice. Looking to return to direct customer work - able to build the fix rather than route it, and knowing both what enterprise customers need in the room and what it takes to deliver Right now I'm particularly interested in how AI and automation can transform go-to-market operations, customer support and integrations spaces. I've seen first-hand what's possible when you combine deep technical knowledge with understanding of commercial workflows and I'm energised by building solutions that actually Outside of work: Gym, DIY, football coaching, exploring the UK with my family, and chatting with any dog that will tolerate me. Based in Surrey, UK.