Alison McDonough

About

Collaborative and people-first leader with a deep foundation in Customer Success, Customer Support and Client Services. Over the past 15+ years, I've led high-performing teams across SaaS, advertising, and digital media. I have a proven track record of driving revenue, streamlining operations, and building scalable programs that put customers and employees at the center. I thrive in fast-paced, cross-functional environments and am passionate about building inclusive cultures, mentoring talent, and turning strategy into action.

Company history

1. 
   HubSpotManager, Customer Support2019-05 – 2022-03 · 2y 10mo
2. 
   MonsterGlobal Maintenance Product Manager2008-07 – 2009-07 · 1y
3. 
   PandoraSupervisor, Client Services2013-05 – 2014-11 · 1y 6mo
4. 
   Hi5Senior Manager, Sales Operations and Account Management2010-04 – 2011-09 · 1y 5mo
5. 
   HubSpotSenior Customer Success Manager2017-10 – 2019-04 · 1y 6mo
6. 
   HubSpotManager, Solution Engineering2024-06 – 2025-10 · 1y 4mo
7. 
   HubSpotSenior Manager, Customer Support2022-04 – 2024-06 · 2y 2mo
8. 
   Hi5Account Manager2009-07 – 2010-04 · 9 mo
9. 
   VoltariAccount Manager2011-10 – 2012-09 · 11 mo
10. 
    PandoraManager, Client Services2015-05 – 2017-09 · 2y 4mo
11. 
    PandoraSenior Campaign Manager2012-09 – 2013-05 · 8 mo
12. 
    MonsterBrand Media Campaign Manager2006-11 – 2008-07 · 1y 8mo
13. 
    PandoraRegional Supervisor, Client Services2014-11 – 2015-05 · 6 mo
14. 
    Apollo.ioSenior Manager, GTM Engineering2025-10 – present · 10 mo

Skills

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