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Sebastien Aubert

COO | SaaS Growth Leader | Scaling CS & Teams Globally | Customer Success Champion | Exploring AI for Smarter, Leaner Operations

Location n/a
Orbit Opsex-Wayvia (formerly PriceSpider)ex-Groupe Magic OnLine

I’m a senior SaaS and customer operations leader with 15+ years building and scaling post‑sales, customer success, and service delivery functions across martech and education in EMEA, APAC and the

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As COO and Head of Customer Success at Hatch, I scaled a martech SaaS business globally, secured Series A funding, and led it through to profitability and successful exit — building global customer operations and growth frameworks trusted by brands like Samsung, Intel, and Led operational transformation in education, improving digital systems, performance management, and student experience in a way that contributed directly to a successful I am passionate about customer success as it sits at the intersection of relationships, problem‑solving, and long‑term impact. I care a lot about quality and empathy in how teams show up for customers, setting clear ownership for onboarding and adoption, building practical playbooks for retention and growth, and making sure cross‑functional teams genuinely collaborate rather than just hand things off. I’m also interested in using AI and automation to take the friction out of the basics so people have more time and headspace for the high‑judgment, human conversations that matter most.

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GTM Index

  1. ORBIT OPSJOB
    1. SaaS GTM and Operations sp…
      4Y 5M
  2. PHOTOGRAPHY STUDIES COLLEGE (MELBOURNE)JOB
    1. Head of Operations & Trans…
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    2. Digital Mktg Adviser
      1Y 8M
  3. WAYVIA (FORMERLY PRICESPIDER)JOB
    1. Chief Operating Officer &…
      6Y 11M
    2. Regional Dir, Americas
      1Y 4M
  4. DIGITASLBIJOB
    1. Delivery Lead
      4M
  5. MRM PARISJOB
    1. Intel Global Programme Dir
      1Y 4M
    2. Intel Global Programme Mgr
      2Y 2M
    3. Project Dir
      2Y 7M
  6. RAKUTEN FRANCEJOB
    1. Mktg Product Mgr
      1Y 6M
  7. GROUPE MAGIC ONLINEJOB
    1. Digital Projects & Sales
      2Y
  8. LECTRAJOB
    1. Product Mgr
      7M
  9. LAGARDERE ACTIVEJOB
    1. Digital Project Mgr
      1Y

Time in market 25Y 11MOpen 1Closed 12Stints 13

gtmindex.io/p/aubertsebastien

Skills

Early-Stage StartupsCustomer ExperienceSales ProcessesGoogle AdsCustomer EngagementProject DeliveryProduct ManagementMarket PlanningExecutive ManagementBusiness Growth StrategiesBoard of DirectorsStudent LeadershipSaaS SalesBusiness TransformationCustomer Relationship Management (CRM)Cross-functional Team LeadershipAccount ManagementSoftware as a Service (SaaS)Start-upsCustomer Success

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