Chris Diaz

About

I build operational infrastructure to scale PLG effectively. I implement complex, multi-system workflows. I develop strategies with cross-functional leaders and stakeholders by identifying high-leverage growth opportunities, and I'm an execution-focused leader who leans towards shipping, iterating, and perfecting. All in the name of the best possible customer experience. Currently focused on: - Customer journey orchestration - PLG conversion and retention strategy - GTM systems integrations + workflows to drive team motions - Cross-functional operations between Product, Engineering, and Go-to-Market teams.

Company history

1. 
   Tops MarketsFront End Associate2009-04 – 2013-04 · 4y
2. T
   The Little TheaterCafe Attendant2015-04 – 2016-06 · 1y 2mo
3. 
   HOVER Inc.Senior Customer Experience Manager2025-09 – 2026-07 · 10 mo
4. 
   HOVER Inc.Customer Support Representative2020-07 – 2021-08 · 1y 1mo
5. 
   Northwestern MutualFinancial Representative2016-01 – 2016-08 · 7 mo
6. 
   HOVER Inc.Customer Support Team Lead2021-07 – 2022-09 · 1y 2mo
7. 
   HOVER Inc.Senior GTM Engineer2026-07 – present · 1 mo
8. 
   DICK'S Sporting GoodsFootwear Associate2013-04 – 2015-12 · 2y 8mo
9. 
   Amica InsuranceAccount Representative2016-08 – 2020-07 · 3y 11mo
10. 
    HOVER Inc.Manager, Customer Support2022-09 – 2025-01 · 2y 4mo
11. 
    HOVER Inc.Manager, Customer Experience Operations2025-01 – 2025-09 · 8 mo
12. 
    Mike OllefsCafe Attendantunknown – present
13. 
    Go To Market EngineeringCafe Attendantunknown – present
14. 
    No-company. (Self-employed.)Cafe Attendantunknown – present

Skills

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