Egan Callahan

About

With 12+ years in Customer Success, Experience & Account Management, including leadership experience and executive-level strategy, I now leverage a hybrid of technical, data, and revenue skills to build high-performing, scalable go‑to‑market systems for B2B SaaS firms. I help CMOs, RevOps leads, Customer Success and Support teams accelerate growth through AI‑driven automation and workflow orchestration. From lead capture to retention, I design and build the end-to-end systems that eliminate manual friction and build repeatable pipeline motions. What I bring to the table: ✅ Architect of revenue engines: I build workflows that connect data signals (e.g. funding events, product usage, behavioral triggers) to AI‑powered outreach—delivering personalized messaging at scale without sacrificing quality. ✅ Tech‑savvy builder: Mastery of platforms like Clay, Zapier/Make, CRM systems (e.g. Salesforce/HubSpot), and enrichment pipelines—all to automate workflows across marketing, sales, and post‑sale motion. ✅ Analytics-driven optimizer: I continuously monitor key funnel metrics—lead conversion, sales velocity, churn risk—and run experiments to improve pipeline efficiency and expansion outcomes . ✅ Cross‑functional integrator: I translate business strategy into systems, working closely with Sales, Marketing, RevOps, and Customer Success to operationalize GTM initiatives and ensure alignment across teams. The GTM Engineer difference: most companies silo RevOps, Sales Ops, SDR teams, and marketing tools. I’m the connective tissue that builds an orchestrated Go‑to‑Market engine—not just strategy, but technical execution that runs itself, at scale, by human direction. If you’re looking to go beyond growth by hiring more heads—and want to build a system instead—you’re literally talking to your new GTM Engineer. Let’s build high-velocity, predictable revenue motion together.

Company history

1. 
   SendosoSr. Director, Customer Experience - Strategy & Operations2022-09 – 2022-12 · 3 mo
2. W
   Wurqflo.comBuilder2024-11 – present · 1y 9mo
3. 
   Bank of AmericaSenior Merchant Teller2007-01 – 2008-07 · 1y 6mo
4. 
   SendosoDirector of Customer Success2021-08 – 2022-09 · 1y 1mo
5. 
   ZenefitsManager, Account Management & Broker Services2016-06 – 2017-08 · 1y 2mo
6. 
   SendosoManager, Customer Success2020-04 – 2021-02 · 10 mo
7. 
   ZenefitsSenior Account Manager2014-11 – 2016-06 · 1y 7mo
8. 
   Integrate Inc.Sr. Customer Success Manager2018-11 – 2019-05 · 6 mo
9. 
   SendosoSr. Manager, Customer Success2021-02 – 2021-08 · 6 mo
10. 
    SendosoSenior Strategic Customer Success Manager2024-06 – 2026-01 · 1y 7mo
11. 
    SendosoSr. Account Strategist2019-06 – 2020-04 · 10 mo
12. 
    SendosoVice President Customer Experience2022-11 – 2023-06 · 7 mo
13. 
    SendosoVice President, Customer & Revenue OperationsRevOps2023-06 – 2023-10 · 4 mo
14. C
    CPR Savers and First Aid Supply, LLCMarketing Manager2008-07 – 2010-09 · 2y 2mo
15. 
    Phoenix NAPManager, Online Sales2013-09 – 2014-11 · 1y 2mo
16. 
    Phoenix NAPSupervisor of Secured Servers Online Sales Team2011-03 – 2013-09 · 2y 6mo
17. 
    Integrate Inc.Customer Success Manager2017-11 – 2018-11 · 1y
18. 
    SendosoGTM Engineer2025-11 – present · 9 mo

Skills

No playbooks indexed for this profile yet.