Kavitha M Kamaleshlal

About

With over a decade of experience in the software industry, I bring a unique blend of strategic program management, customer success, and go-to-market (GTM) execution. Currently, I work as a GTM Engineer at High Performr, where I help design and implement scalable workflows that drive growth and retention across the customer journey. At High Performr, I: Build workflows to identify Ideal Customer Profiles (ICPs) for both internal use and our clients Support marketing efforts by helping plan and execute social media content Conduct product demos and assist customers with onboarding Work closely with users to drive adoption and maximize long-term retention Previously, I served as a Staff Program Manager and Manager of Freshsales CRM Support at Freshworks, leading a high-performing team of technical account managers, support engineers, and program managers. My focus was on delivering world-class support, implementing product improvements, and managing cross-functional initiatives that impacted over 40,000 global customers. Throughout my career, I’ve leveraged skills in: Business analysis and stakeholder alignment Team leadership and mentoring Cross-functional project and program management Customer satisfaction and lifecycle management I’m passionate about building systems and teams that solve real-world problems, create measurable value, and foster user-centric product growth. I also strive to create inclusive, collaborative environments where individuals and teams can thrive and do their best work.

Company history

1. 
   Freshworks Inc. (formerly Freshdesk)Staff Program Manager2023-01 – 2025-05 · 2y 4mo
2. 
   Freshworks Inc. (formerly Freshdesk)Staff Program Manager2025-09 – present · 11 mo
3. 
   Freshworks Inc. (formerly Freshdesk)Lead, Freshsales CRM support2020-04 – 2022-04 · 2y
4. 
   Highperformr AIStaff, Customer Growth || GTM Engineer2025-06 – 2025-09 · 3 mo
5. 
   IBMAssociate System Engineer2013-01 – 2015-09 · 2y 8mo
6. 
   Freshworks Inc. (formerly Freshdesk)Senior Technical Account Manager2017-09 – 2020-04 · 2y 7mo
7. 
   Freshworks Inc. (formerly Freshdesk)Manager, Freshsales CRM support2022-04 – 2023-01 · 9 mo
8. 
   XeroxSystem Development Specialist2015-10 – 2017-09 · 1y 11mo

Skills

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