Romeo Malonzo

About

Six years ago I was troubleshooting backend systems at a BPO. Today I architect AI agents and automation systems for real estate and healthcare organizations that eliminate the manual work holding their teams back.The path was deliberate. Technical support built systems thinking and incident ownership. API integration at Birdeye (Silicon Valley SaaS) showed me how platforms break — and how to make them reliable at scale. As GHL System Lead and Automation Engineer at Vacarya, a short-term rental operations company, I shipped 12 pilots to production with a median first-year ROI of 2.1x, a 22% qualified lead conversion uplift, and a 40% average process time reduction. RevOps at Succession and two engagements at a behavioral health group based in Australia deepened my healthcare vertical expertise and showed me exactly where AI compresses the gap between data and decision.Now, as Founder of Top1 Ops (transitioning to Goldbolts.org), I design and deploy:- AI agents for patient intake, lead qualification, and clinical triage- GHL SaaS systems for real estate coaching and PropTech platforms- RAG pipelines (AI systems grounded in your live business data) for knowledge and decision support- RevOps infrastructure integrating HubSpot, GHL, Make.com, and custom APIsRecent work: Patient Intake Automation (PowerAutomate/PowerApps) for a behavioral health group based in Australia, full GHL SaaS development for a real estate coaching platform based in Canada, and HubSpot reporting systems for a print and merchandise business based in the United States.Clients have seen 30-45% reduction in process time and 15-25% improvement in conversion after implementation.Ready to move from "we're thinking about AI" to "our system is live"?Book a strategy session: https://forms.gle/LVHZgPhjgT76LyLG6

Company history

1. 
   SutherlandTechnical Support Engineer2016-11 – 2018-05 · 1y 6mo
2. 
   Monarch Mental Health GroupFractional Automation Specialists2025-06 – 2026-01 · 7 mo
3. 
   BirdeyeIntegration Specialist2020-12 – 2022-10 · 1y 10mo
4. 
   VacaryaGHL System Lead / Automation Engineer / Marketing Assistant2024-02 – 2025-09 · 1y 7mo
5. 
   TOP1 OPSFounder2025-05 – present · 1y 3mo
6. 
   Prospero AIFractional Senior GTM Engineer2025-10 – 2026-03 · 5 mo
7. 
   SuccessionHead of Revenue OperationsRevOps2024-01 – 2025-08 · 1y 7mo
8. 
   Monarch Mental Health GroupMarketing Automation Specialist2023-01 – 2024-08 · 1y 7mo
9. 
   TOP1 OPSChief Executive Officer2025-05 – present · 1y 3mo

Skills

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